About us

Joe Garcia, the editor of this blog, is a results-driven management executive with more 20 years of experience in customer care within high-volume domestic and international operations in the fields of banking, education, health care, hospitality, and technology. Skilled internal consultant in analyzing existing operations and implementing strategies, processes, and technologies to improve productivity, efficiency, and promote organizational growth. A change agent committed to lead organizational efforts to influence operational, financial, and quality objectives. Strong P&L management, cross-enterprise strategic project management, information technology, human resources, and organizational benchmarking.
Joe holds a master’s degree in business administration and a doctorate in organizational leadership with a minor in human resources from Nova Southeastern University.

Contact: drjoe@customerpolicedepartment.com